Return Policy

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This Return Policy outlines the terms and conditions for returning products purchased from Voglynarthvun. Please read this policy carefully before making a purchase.

Return Period

You have the right to return products within 14 days of receiving your order, in accordance with consumer protection regulations.

The return period begins on the day you receive the product. To be eligible for a return, you must notify us of your intention to return the product within this 14-day period.

For custom-made or personalised items, different return terms may apply. Please contact us before placing your order if you have questions about returns for custom products.

Return Conditions

To be eligible for a return, products must meet the following conditions:

• Products must be in their original condition, unused and unopened
• All original packaging, tags, and labels must be intact
• Products must be free from damage, wear, or alterations
• The return must be initiated within the specified return period

We reserve the right to refuse returns that do not meet these conditions. Products that show signs of use, damage, or are missing original packaging may not be eligible for a full refund.

Cost of Return Shipping

Unless the product is faulty or we have made an error with your order, you are responsible for the cost of returning products to us.

We recommend using a tracked shipping service when returning items, as we cannot be held responsible for items lost in transit. Please retain proof of postage until your return is processed.

If the product is faulty, defective, or if we have made an error with your order, we will cover the cost of return shipping. In such cases, please contact us before returning the product.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period to notify us of your intention to return the product
2. Provide your order number and reason for return
3. We will provide you with return instructions and the appropriate return address
4. Package the product securely in its original packaging
5. Send the product back to us using a tracked shipping service
6. Once we receive and inspect the returned product, we will process your refund

Please note that processing returns may take up to 14 business days from the date we receive the returned product.

Non-Returnable Items

The following items are not eligible for return unless they are faulty or damaged:

• Custom-made or personalised items that have been specifically manufactured to your specifications
• Products that have been used, damaged, or altered after delivery
• Items without original packaging or missing components
• Products returned after the specified return period
• Items purchased during clearance sales, unless otherwise stated

General Legal Requirements

This return policy is provided in accordance with consumer protection laws, including the Consumer Contracts Regulations and Consumer Rights Act.

Your statutory rights are not affected by this policy. If you are a consumer, you have certain legal rights regarding faulty or misdescribed products that cannot be excluded or limited by this policy.

If a product is faulty, not as described, or does not match what you ordered, you have additional rights under consumer protection legislation, including the right to a repair, replacement, or full refund.

Order Cancellation Policy

You have the right to cancel your order before it is dispatched. If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation is not possible. However, you may still return the product in accordance with this Return Policy after receiving it.

For custom-made items, cancellation may not be possible once production has begun. Please contact us immediately if you wish to cancel a custom order.

If you cancel an order before dispatch, we will refund your payment within 14 days of receiving your cancellation notice.

Refund Procedure

Once we receive and inspect your returned product, we will process your refund within 14 business days.

Refunds will be issued using the same payment method you used for the original purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

The refund amount will be for the product price only. Original shipping costs are non-refundable unless the product is faulty or we made an error. Return shipping costs are your responsibility unless otherwise specified.

If you received a discount or promotional offer on your original purchase, the refund will reflect the actual amount you paid.

Contact Information

If you have questions about returns or need to initiate a return, please contact us:

Voglynarthvun
61-63 Whitworth St
Manchester M1 3NY
United Kingdom
Email: callme@voglynarthvun.world
Phone: +44 749 294 4455

When contacting us about a return, please include your order number and the reason for return to help us process your request quickly.